Shipping policy

At VALINO, we do our best to ensure that every order is processed and delivered as quickly and smoothly as possible.

Order Processing

After placing your order, please allow 1–4 business days for processing and preparation.

Once your order has been shipped, you will receive a tracking number using the contact information provided at checkout.

Shipping Times

Estimated delivery time is 7–21 business days from the date your order is shipped.

Please note that delivery times may vary depending on the destination, shipping carrier, holidays, promotional periods, customs processing, and other circumstances beyond our control.

Our products are shipped from warehouses and suppliers located outside your country. As a result, occasional delays may occur. We always do our best to have your order delivered within the estimated timeframe.

For the purpose of this policy, a business day means Sunday through Thursday, excluding holidays, holiday eves, and official days off.

Tracking Information

Once your order has been shipped, you will receive a tracking number that allows you to monitor the status of your shipment.

Please note that it may take several business days for tracking information to appear or update in the carrier's system.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned. In such cases, we will do our best to assist in resolving the issue depending on the circumstances.

Unexpected Delays

VALINO is not responsible for delays caused by circumstances beyond our reasonable control, including strikes, shipping system disruptions, customs delays, unusually high shipping volumes, severe weather, security situations, or force majeure events.

However, we will always do our best to assist you and provide available tracking information in the event of a delay.

Import Taxes & Fees

Products shipped internationally may be subject to import taxes, VAT, customs duties, or other fees according to the laws and regulations of the destination country.

If such charges apply, they may be the responsibility of the customer, depending on the applicable laws and circumstances. We recommend checking the import requirements of your country before placing an order.

Pickup Points & Lockers

If you choose to have your order delivered to a pickup point or locker, the date on which the shipment arrives at the selected pickup location will be considered the delivery date.

Customer Support

Have a question about your order or shipment?

Our support team is here to help.

Email: shopvalino@gmail.com

We are happy to assist with questions regarding your order or delivery.

Last Updated: August 17, 2026