Refund policy

In accordance with the european Consumer Protection Law, a customer may cancel a transaction made through the website within 14 days from the date of receiving the product or from the date of receiving the transaction details document — whichever is later. Full details, including exceptions and cancellation fees, are provided in the Cancellation and Refund Policy: {Link}.

To cancel a transaction, please complete the form below. You will receive an acknowledgment confirming receipt of your cancellation request, including the date and time the notice was received:

• Full Name: 
• ID Number:
• Order Number:
• Email Address or Phone Number Used for the Order: 
• Reason for Cancellation (optional): {Form Field}

The form is available to all website visitors and does not require users to log in to an account. A cancellation notice may also be submitted by email at {shopvalino@gmail.com}, by phone/WhatsApp at , or by registered mail.

Refunds will be processed in accordance with the Cancellation and Refund Policy and applicable law.